These Terms and Conditions (“Terms”) govern your use of the website and services provided by Wow Foods (“we,” “our,” or “us”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, please do not use our website or services.

1. Use of Our Website

By using the Wow Foods website (the “Site”), you agree to comply with all applicable laws and regulations. You agree not to use the Site for any unlawful or prohibited purpose. You may not use the Site in any way that could damage, disable, overburden, or impair the Site, or interfere with any other party’s use of the Site.

2. Product Information and Availability

While we strive to provide accurate product descriptions and pricing information, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to update or modify information without prior notice. All product availability is subject to change, and we cannot guarantee the availability of any product at any given time.

3. Orders and Payment

When you place an order on the Wow Foods website, you agree to pay for the products and associated shipping fees. All payments must be made in accordance with the payment methods available on the Site. We accept various payment methods, including credit cards and online payment services. We reserve the right to cancel or refuse any order for reasons including but not limited to the unavailability of products, errors in pricing or product information, or suspected fraudulent activity.

4. Shipping and Delivery

We aim to process and ship all orders promptly. Shipping costs and delivery times will vary based on your location and the shipping method you select during checkout. Once your order has been processed and shipped, you will receive a tracking number to monitor the status of your delivery. However, we are not responsible for any delays or damages caused by third-party carriers.

5. Returns and Refunds

Our goal is to provide products that meet your satisfaction. If you are not completely satisfied with your purchase, please review our Return and Refund Policy (which will be outlined separately). Returns and exchanges are subject to specific terms, including but not limited to timeframes and the condition of the product upon return.

6. Intellectual Property

The content, design, graphics, logos, and other elements on our website are owned by or licensed to Wow Foods and are protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works based on any content from the Site without express permission.

7. User Account

If you create an account on the Wow Foods website, you are responsible for maintaining the confidentiality of your account login information and password. You agree to notify us immediately if you suspect any unauthorized use of your account. We reserve the right to suspend or terminate your account if we believe it has been used for fraudulent or unlawful activities.

8. Limitation of Liability

To the fullest extent permitted by law, Wow Foods shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use the website or any of our products, including but not limited to damages for loss of profits, data, or other intangible losses. Our total liability for any claim arising from these Terms or our products shall not exceed the total amount paid by you for the products related to the claim.

9. Indemnification

You agree to indemnify and hold harmless Wow Foods, its affiliates, directors, employees, and agents from and against any claims, damages, losses, and expenses (including legal fees) arising from your use of the website, your breach of these Terms, or your violation of any applicable laws.

10. Governing Law

These Terms and any disputes arising from your use of the website or products shall be governed by the laws of Ontario, Canada, without regard to its conflict of law principles. Any legal action or proceeding related to these Terms will be brought exclusively in the courts located in Ontario, Canada.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review these Terms periodically for any changes. Your continued use of the Site after such changes constitutes your acceptance of the updated Terms.

12. Termination

We may suspend or terminate your access to the website and services at our discretion, including if we believe you have violated these Terms or engaged in any unlawful activity. Upon termination, all rights and obligations under these Terms shall cease, except for those provisions that by their nature should survive termination.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Wow Foods
Unit No 5, 90 Signet Dr,
North York, ON M9L 1T5, Canada
Email: We@wowfoods.ca
Phone: +1-437-299-4787